Workforce Development
and Performance Improvement

Workforce Development

Organizations do realize that people are their most valued resources. And... there is so much to do in running a department, group, division, that there leaves little time for an organization to also focus on creating a strong workforce development initiative.

I have worked these last few years with organizations that are ready to invest in their human resources. These organizations are investing and moving to uncover a clearer picture of their personnel's' strengths and abilities. An additional benefit to the organization is learning specifically where their talent gaps are, and where the organization is growing and changing.

The outputs of the workforce development consulting may include some of the following:

Competency domains and related tasks performed by the staff
Identification of personnel strengths and talents
Gaps where there are limited resources
Excess capability of staff not currently being utilized
Clarity and focus for the organization's strategic direction Performance indicators and needs for the organization
Performance indicators and needs for the organization
Professional individual development plans
Career path progressions for the staff
Job/task analysis

Performance Improvement

Why Performance Improvement and not just "Training?"

Formal training isn't always the answer to growing or developing your workforce. The goal is to improve or maintain performance at a level that satisfies the employee and benefits the work requirements of the organization. Developing staff may be an individual or group activity.

Regardless of the number of staff, it will be effective if it meets the needs of the organization and the learning styles and motivations of the learner. Solutions may range from formal training to informal learning. The latter may include work rotations, mentorship, coaching, external educational conferences, workshops, etc. The list can be long and rich in its value to both the organization and staff member.

Performance Improvement is a broader view and focus of how an employee may grow to offer significant value in the workplace.

I am a certified performance technologist (CPT) awarded this designation by the International Society for Performance Improvement (ISP). This professional association is dedicated to improving productivity and performance in the workplace. My career in performance improvement began as an instructional designer for government subcontractors and has evolved to be more than just a developer of training programs.

My focus is to support the organization by connecting with their personnel to encourage increased motivation to take ownership of their development in support of their employer. The coaching expertise I bring is blended with my knowledge of training development for an integrated approach improving workplace performance and the organization's support of its greatest assets.

If you are interested in more information about CCI workforce development services available to your organization or have a question about other services, please contact me via Email or phone at (505) 720-0697.